Effective Date: [14/05/2024]
Welcome to Sam Retail! We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
Eligibility for Returns:
– Items must be returned within 28 days of the purchase date.
– To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
– Proof of purchase (receipt or invoice) is required for all returns.
Non-Returnable Items:
– Gift cards
-Baby food and cigarettes and tobacco
– Perishable goods (e.g., food, flowers)
– Personal care items (e.g., beauty products, hygiene products)
– Items marked as final sale or clearance
Return Process:
– Bring the item and proof of purchase to our store at St peters service station, St Peters Rd, Leicester LE2 1DA .
– Inform our customer service team of your intent to return the item.
– Our team will inspect the item to ensure it meets the return criteria.
– If approved, you can choose between a refund to your original payment method or store credit.
2. Refunds
Refund Process:
– Once your return is approved, we will initiate a refund to your original method of payment.
– You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Late or Missing Refunds:
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company; it may take some time before your refund is officially posted.
– Next, contact your bank. There is often some processing time before a refund is posted.
– If you’ve done all of this and still have not received your refund, please contact us at [email protected] or +44 7440 774420 .
3. Exchanges
Eligibility for Exchanges:
– We only replace items if they are defective or damaged.
– If you need to exchange an item for the same product, bring it to our store with proof of purchase.
4. Special Circumstances
Sale Items:
– Only regular priced items may be refunded. Sale items are final sale and cannot be refunded.
Gifts:
– If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
– If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
5. Contact Us
If you have any questions about our return and refund policy, please contact us at:
Sam Retail
Store Address : St peters service station, St Peters Rd, Leicester LE2 1DA
Customer Service Phone Number : +44 7440 774420
Customer Service Email : [email protected]
Website URL – https://samretail.uk/contact-us
Thank you for shopping with Sam Retail. We appreciate your business and are committed to providing a positive shopping experience.